High Quality Standard of Service
IFS takes pride in delivering the highest possible standards of service for our clients throughout varied sites and contracts and have the systems, processes and procedures in place to ensure these standards are consistently met.
IFS - Quality Policy
Our Integrated Management System (IMS) incorporates the following elements
AS/NZS 4801:2001 Occupational Health and Safety Management System
With AS/NZS 4801:2001 Systems, we are developing and implementing policies and objectives that demonstrate our knowledge and control over hazards and risks present in its work environment. |
ISO 9001:2015 Quality Management System (QMS) and the ISO 9000
With ISO 9001:2015 QMS Systems, we are developing and implementing policies and objectives that demonstrate our knowledge and control over the ability to consistently provide services that meets customer expectations and regulatory requirements. |
ISO 14001:2015 Environmental Management System.
With ISO 14001:2015 Systems, we are developing and implementing policies and objectives that demonstrate our knowledge and control over establishment, implementation, maintenance and improvement of a robust, credible and reliable environmental management system. |
HACCP Accreditation – Food Safety
With HACCP Accreditation, we are developing and implementing policies and objectives that demonstrate our knowledge and control over Conduct Hazard Analysis of biological, chemical or physical food hazards. |
Partnering for service excellence
IFS’ ethos of ‘partnering for service excellence’ is synonymous with the provision of premium, client-specific services and guarantees quality and consistency at the highest level. We will gain both broad and in-depth perspectives of our clients’ needs – crucial to informing our client-centric approach to the contracted works or project and supporting our determination for continued service improvement. These integrated partnerships ensure our service delivery meets both IFS’ and our clients’ expectations of quality control, accountability, risk assessment and management. We believe consistency is not enough on its own to guarantee ‘service excellence’ as excellence goes beyond contracted expectations and delivering on KPIs with professionalism.
Our quest for continuous improvement
We recognise our clients’ specific needs determine the level of service standards of our performance measured through our response to service level agreements and key performance indicators. Accountability is key to complying with Service Level Agreements and is vital in our quest for continuous improvement and the attainment of Best Practice. IFS will provide clear proof of our performance via up to date and legitimate reporting against the agreed Service Level Agreements. IFS is no stranger to the delivery of contracts with financial abatements attached and based on KPI’s and SLA’s, which gives that extra level of assurance, comfort and peace of mind to our clients as part of our service offering.